API Overview
Here you can find the basics of interacting with the Roadie API.
Through the Roadie API your application can retrieve and manage shipments. Our API is organized around REST, and designed to use resource oriented URLs and HTTP response codes to indicate API errors.
Versioning
To avoid issues with backward incompatibility, we will version the API when there are any breaking changes. The current version of the API is v1
,
and the value is passed as part of the URL of the request.
Authentication
Authentication is handled via an access token included in the Authorization
header of each request. Please contact Roadie support to retrieve your access token.
Authorization: Bearer <YOUR_ACCESS_TOKEN>
All API requests must be made over HTTPS. Calls made over plain HTTP will fail. API requests without authentication will also fail.
Rate Limiting
Sample Throttled Response:
Status: 429
Content-Type: 'application/json'
Retry-After: 60
If too many requests are received using the same access token, that access token will be throttled. Throttled requests will receive a response with a status code of 429 and will contain a Retry-After
header that indicates how many seconds the user should wait before making additional requests. Roadie currently limits each user to 10 requests per second, but that limit is subject to change. Please design your client to adhere to the Retry-After
header, and not the current rate limit.
Estimates
Create an Estimate
Parameters
Sample Request:
POST /v1/estimates HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"items" : [
{
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"quantity" : 1,
"value" : 20
}
],
"pickup_location" : {
"address" : {
"street1" : "123 Main Street",
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305"
}
},
"delivery_location" : {
"address" : {
"street1" : "456 Central Ave.",
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308"
}
},
"pickup_after" : "2019-01-01T13:00:00Z",
"deliver_between" : {
"start" : "2019-01-01T21:00:00Z",
"end" : "2019-01-01T23:00:00Z"
}
}
Sample Response:
{
"price" : 12.00,
"size" : "large",
"estimated_distance": 12.54
}
Name | Type | Description |
---|---|---|
items (required) |
array | An array of one or more Item. |
pickup_location (required) |
Location | A Location object. |
delivery_location (required) |
Location | A Location object. |
pickup_after (required) |
timestamp | The time when the shipment is ready for pickup. |
deliver_between (required) |
TimeWindow | The window within which the shipment must be completed. |
Shipments
The Shipments API will be your primary tool with Roadie. With this API you will be able to:
- Create and schedule shipments
- Retrieve information on shipments
- Shipment logistics details
- Signature image (if enabled)
- Pickup image (if enabled)
- Delivery image (if enabled)
- Update shipment details (before a driver is assigned)
- Cancel a shipment (before a driver has picked up the shipment)
- Leave a tip
- Barcode scanning
Sample Shipment object:
{
"id" : 45245234,
"reference_id" : "ABCDEFG12345",
"description" : "General shipment description.",
"state" : "assigned",
"alternate_id_1": "111",
"alternate_id_2": "222",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : false,
"over_21_required" : false,
"over_18_required" : false,
"extra_compensation" : 5.0,
"trailer_required" : false
},
"tracking_number" : "RETHNKW354W3H438",
"driver" : {
"name" : "Jeff B.",
"phone" : "7709999999"
},
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
}
Name | Type | Description |
---|---|---|
id | integer | The unique ID of the shipment. |
reference_id | string | The user supplied ID for the shipment. |
alternate_id_1 | string | The user-supplied alternate identifier 1 |
alternate_id_2 | string | The user-supplied alternate identifier 2 |
description | text | A general description for the shipment, often containing important information for the driver. This field is globally visible to all users on the platform. |
state | string | The current state of the shipment. See ShipmentState for all possible values. |
items | array | An array of one or more Item. |
pickup_location | Location | The address and contact info where the driver will pick up the shipment. |
delivery_location | Location | The address and contact info where the driver will deliver the shipment. |
pickup_after | timestamp | The time, in RFC 3339 format, after which the shipment is ready for pickup. |
deliver_between | TimeWindow | The window within which the shipment must be completed. |
options | DeliveryOptions | Any delivery options for the shipment. |
tracking_number | string | A unique number used to track the shipment. |
driver | Driver | The information about the assigned driver. |
events | array | An array of one or more shipment Event |
created_at | timestamp | The time when the shipment was created in RFC 3339 format. |
updated_at | timestamp | The time when the shipment was last updated in RFC 3339 format. |
Create a Shipment
Parameters
Sample Request:
POST /v1/shipments HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"reference_id" : "ABCDEFG12345",
"idempotency_key" : "d6f9d5bb-1ba1-48d9-9125-6a61490a5ca5",
"alternate_id_1": "111",
"alternate_id_2": "222",
"description" : "General shipment description.",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00Z",
"end" : "2017-12-26T20:00:00Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : false,
"over_21_required" : false,
"over_18_required" : false,
"extra_compensation" : 5.0,
"trailer_required" : false,
"decline_insurance" : true
}
}
Sample Response:
{
"id" : 152040,
"reference_id" : "ABCDEFG12345",
"description" : "General shipment description.",
"state" : "scheduled",
"alternate_id_1": "111",
"alternate_id_2": "222",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : false,
"over_21_required" : false,
"over_18_required" : false,
"extra_compensation" : 5.0,
"trailer_required" : false,
"decline_insurance" : true
},
"tracking_number" : "RETHNKW354W3H438",
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
}
Name | Type | Description |
---|---|---|
reference_id (required) | string | The user supplied ID for the shipment. Max length 100 characters. |
idempotency_key | string | A unique value generated by the user which the Roadie system will use to recognize subsequent retries of the same request. Duplicate requests with the same idempotency_key value will yield a 409 conflict response after the first successful 200 response. Can only be supplied when creating a shipment. |
alternate_id_1 | string | The user-supplied alternate identifier 1 |
alternate_id_2 | string | The user-supplied alternate identifier 2 |
description | text | A general description for the shipment, often containing important information for the driver. This field is globally visible to all users on the platform. Max length 600 characters. |
items (required) |
array | An array of one or more Item. |
pickup_location (required) |
Location | A complete Location object. |
delivery_location (required) |
Location | A complete Location object. |
pickup_after (required) |
timestamp | The time when the shipment is ready for pickup. |
pickup_between | TimeWindow | The window within which the shipment must be picked up. This value can take the place of pickup_after if you have specific pickup requirements. |
deliver_between (required) |
TimeWindow | The window within which the shipment must be completed. |
options (required) |
DeliveryOptions | Any delivery options for the shipment. |
pickup_accessibility_features | string | A general description of any accessibility features the pickup location has. |
delivery_accessibility_features | string | A general description of any accessibility features the delivery location has. |
packaging_information | string | A general description of how the items are packaged to help prevent leakage or breakage. |
events | array | An array of one or more shipment Event |
Best Practices
pickup_after
must be a time set in the future. For immediate pickup, considerNOW() + 1 minute
to avoid cases where the request may be take more than a second to complete.pickup_after
anddeliver_between→start
should be the same value
Retrieve a Shipment
Sample Request:
GET /v1/shipments/152040 HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
Sample Response:
{
"id" : 152040,
"reference_id" : "ABCDEFG12345",
"description" : "General shipment description.",
"state" : "delivered",
"alternate_id_1": "111",
"alternate_id_2": "222",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : true,
"over_21_required" : true,
"over_18_required" : true,
"extra_compensation" : 5.0,
"trailer_required": false
},
"tracking_number" : "RETHNKW354W3H438",
"signatory_name" : "Jane Doe",
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
}
Retrieve a List of Shipments
Sample Request:
GET /v1/shipments?reference_ids=ABC123,ABC456 HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
Sample Response
[
{
"id" : 45245234,
"reference_id" : "ABC123",
"description" : "General shipment description.",
"state" : "assigned",
"alternate_id_1": "111",
"alternate_id_2": "222",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : false,
"over_21_required" : false,
"over_18_required" : false
},
"tracking_number" : "RETHNKW354W3H438",
"driver" : {
"name" : "Jeff B.",
"phone" : "7709999999"
},
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
},
{
"id" : 152040,
"reference_id" : "ABC456",
"description" : "General shipment description.",
"state" : "delivered",
"alternate_id_1": 333,
"alternate_id_2": 444,
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : true,
"over_21_required" : true,
"over_18_required" : true,
},
"tracking_number" : "RETHNKW354W3H438",
"signatory_name" : "Jane Doe",
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
}
]
Query Parameters
Name | Example | Description |
---|---|---|
ids | ids=1,2,3,4 | A list of comma-separated id values, supplied as a query parameter. The id refers to the unique Roadie shipment "id" returned when a shipment is successfully created. |
reference_ids | reference_ids=ABC,DEF | A list of comma-separated reference id values, supplied as a query parameter. The reference id refers to the "reference_id" supplied by the user when a new shipment is created. Note: Because reference_id values are not unique, passing in a single value can result in multiple records returned. |
Update a Shipment
Parameters
Sample Request:
PATCH /v1/shipments/152040 HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"reference_id" : "ABCDEFG12345",
"alternate_id_1": "111",
"alternate_id_2": "222",
"description" : "General shipment description.",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305"
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308"
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00Z",
"end" : "2017-12-26T20:00:00Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : true,
"over_21_required" : true,
"over_18_required" : true,
"extra_compensation" : 5.0,
"trailer_required": false
}
}
Sample Response:
{
"id" : 152040,
"reference_id" : "ABCDEFG12345",
"description" : "General shipment description.",
"state" : "scheduled",
"alternate_id_1": "111",
"alternate_id_2": "222",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"contact" : {
"name" : "Origin Contact",
"phone" : "4049999999"
},
"notes" : null
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"contact" : {
"name" : "Destination Contact",
"phone" : "4049999999"
},
"notes" : null
},
"pickup_after" : "2017-12-26T06:00:00.000Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00.000Z",
"end" : "2017-12-26T20:00:00.000Z"
},
"options" : {
"signature_required" : true,
"notifications_enabled" : true,
"over_21_required" : true,
"over_18_required" : true,
"extra_compensation" : 5.0,
"trailer_required": false
},
"tracking_number" : "RETHNKW354W3H438",
"price" : 12.00,
"estimated_distance": 3.456,
"events": [
{
"name": "at_delivery",
"occurred_at": "2017-12-25T10:38:43.467Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
},
{
"name": "delivery_confirmed",
"occurred_at": "2017-12-25T12:23:54.325Z",
"location": {
"latitude": 36.123456,
"longitude": -82.345678
}
}
],
"created_at" : "2017-12-25T06:00:00.000Z",
"updated_at" : "2017-12-25T06:00:00.000Z"
}
Name | Type | Description |
---|---|---|
reference_id | string | The user supplied ID for the shipment. |
alternate_id_1 | string | The user-supplied alternate identifier 1 |
alternate_id_2 | string | The user-supplied alternate identifier 2 |
description | text | A general description for the shipment, often containing important information for the driver. This field is globally visible to all users on the platform. |
items | array | An array of one or more Item. |
pickup_location | Location | A complete Location object. |
delivery_location | Location | A complete Location object. |
pickup_after | timestamp | The time when the shipment is ready for pickup. |
deliver_between | TimeWindow | The window within which the shipment must be completed. |
options | DeliveryOptions | Any delivery options for the shipment. |
pickup_accessibility_features | string | A general description of any accessibility features the pickup location has. |
delivery_accessibility_features | string | A general description of any accessibility features the delivery location has. |
packaging_information | string | A general description of how the items are packaged to help prevent leakage or breakage. |
events | array | An array of one or more shipment Event |
Cancel a Shipment
Sample Request:
DELETE /v1/shipments/152040 HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"cancellation_code": "item_not_ready",
"cancellation_comment": "item was not ready for pickup"
}
Name | Type | Description |
---|---|---|
cancellation_code | string | A cancellation code matching the reason for the cancellation. |
cancellation_comment | string | An additional comment explaining the cancellation reason. |
A shipment can be canceled anytime before the driver has confirmed pickup. Cancellations posted after the assigned driver is en route to the pickup location will incur a cancellation fee to account for the driver's time spent on the order.
A list of valid cancellation codes can be found here. Not all codes may not be relevant for senders.
Leave a Tip for the Driver
Sample Request:
PUT /v1/shipments/152040/tips HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"amount": 5.0
}
Sample Response:
{
"amount": 5.0
}
Name | Type | Description |
---|---|---|
amount | float | The amount to tip driver in USD. |
This endpoint may only be called once. Subsequent calls will return 1003 error as a tip has already been set.
Leave a Rating for the Driver
Sample Request:
POST /v1/shipments/152040/ratings HTTP/1.1
Content-Type: application/json
Authorization: Bearer ...
{
"value": 5
}
Sample Response:
{
"value": 5
}
Name | Type | Description |
---|---|---|
value | integer | The rating for the driver. |
Rating values must be in the range 1 to 5 (inclusive), with a value of 1 indicating poor performance and a value of 5 indicating excellent performance.
This endpoint may only be called once. Subsequent calls will return 1003 error as a rating has already been set.
Retrieve a Signature Image
Sample Request:
GET /v1/shipments/152040/images/signature HTTP/1.1
Authorization: Bearer ...
If a signature is collected, returns raw image data.
Retrieve a Pickup Image
Sample Request:
GET /v1/shipments/152040/images/pickup HTTP/1.1
Authorization: Bearer ...
Returns raw image data.
Retrieve a Delivery Image
Sample Request:
GET /v1/shipments/152040/images/delivery HTTP/1.1
Authorization: Bearer ...
Returns raw image data.
Retrieve a Barcode Label
Sample Request:
GET /v1/shipments/152040/label?format=PNG HTTP/1.1
Authorization: Bearer ...
If barcode scanning is enabled for your account, you can request a barcode label from Roadie to include with your order. The label will be returned as a PNG or PDF base-64 encoded string as noted by the format type. If no format type is passed, a PNG label will be returned.
Name | Type | Description |
---|---|---|
Format (optional) | PNG or PDF | Define this value if you want to specify a PNG or PDF label. |
Barcode Scanning
If your organization would like to verify the parcel(s) in your delivery using barcodes, Roadie can enable a barcode requirement for your shipment requests. If enabled, Roadie will require a barcode scan at pickup and dropoff to ensure that the shipment reached its destination.
Roadie supports barcode scanning both at the order level (i.e. one scan per order), and at the item level (i.e. multiple scans per order). Currently, item-level scanning is only supported with our API integration.
Typically the barcode will match the order number which is sent to Roadie as a reference_id
in your request. Contact your account manager if you want to utilize a different value for your barcode, such as a tracking number.
Roadie also provides a manual barcode entry fallback for instances where the code is torn or the scanner isn’t working. Please include a human readable printout of the barcode as well so that the driver can manually enter the barcode in these instances.
Single Barcode Scan - Option 1
Pass the barcode value as the shipment-level reference_id
.
Sample Request (abridged)
{
"reference_id" : "ROADIE-zx24lz7mQsYRagyq",
"idempotency_key" : "b3ecea95-3120-47ac-9334-1b7a014c1359",
"alternate_id_1": "5271f0f5-6b06-4165-9128-cc1a546911d7",
"description" : "General shipment description.",
"items" : [
{
"description" : "Item description",
"length" : 10.0,
"width" : 12.0,
"height" : 8.0,
"weight" : 15.0,
"value" : 20.00,
"quantity" : 1
}
],
...
"options" : {
"signature_required" : false
}
}
This option is best suited to senders who will use the primary order number as the value for the barcode.
Single Barcode Scan - Option 2
Pass the barcode value as an item-level reference_id
.
Sample Request (abridged)
{
"reference_id" : "ROADIE-zx24lz7mQsYRagyq",
"idempotency_key" : "b3ecea95-3120-47ac-9334-1b7a014c1359",
"alternate_id_1": "5271f0f5-6b06-4165-9128-cc1a546911d7",
"description" : "General shipment description.",
"items" : [
{
"description" : "Item description",
"reference_id" : "ROADIE-Cc5WaTZHgQlcZ5Ss",
"length" : 10.0,
"width" : 12.0,
"height" : 8.0,
"weight" : 15.0,
"value" : 20.00,
"quantity" : 1
}
],
...
"options" : {
"signature_required" : false
}
}
We recommend this option if the barcode string is different from the primary order number, or if you ever expect to have more than one barcode scan per order.
Multi-Barcode Scan
Create a shipment with multiple barcode scans.
Orders that will require drivers to scan more than one barcode must pass each barcode as the reference_id
for a unique item in the request.
Sample Request (abridged)
{
"reference_id" : "ROADIE-zx24lz7mQsYRagyq",
"idempotency_key" : "b3ecea95-3120-47ac-9334-1b7a014c1359",
"alternate_id_1": "5271f0f5-6b06-4165-9128-cc1a546911d7",
"description" : "General shipment description.",
"items" : [
{
"description" : "Item description",
"reference_id" : "ROADIE-zx24lz7mQsYRagyq-001",
"length" : 10.0,
"width" : 12.0,
"height" : 8.0,
"weight" : 15.0,
"value" : 20.00,
"quantity" : 1
},
{
"description" : "Item description",
"reference_id" : "ROADIE-zx24lz7mQsYRagyq-002",
"length" : 10.0,
"width" : 12.0,
"height" : 8.0,
"weight" : 15.0,
"value" : 20.00,
"quantity" : 1
},
{
"description" : "Item description",
"reference_id" : "ROADIE-zx24lz7mQsYRagyq-003",
"length" : 10.0,
"width" : 12.0,
"height" : 8.0,
"weight" : 15.0,
"value" : 20.00,
"quantity" : 1
}
],
...
"options" : {
"signature_required" : false
}
}
Valid Types
Roadie’s barcode scanner is compatible with the following types of labels.
Format | Types |
---|---|
Linear | Code 39, Code 93, Code 128, EAN-8, EAN-13, ITF, UPC-E |
2D Codes | Aztec, Data Matrix, PDF417, QR Code |
Data Types
Item
Represents the attributes of an Item.
Fields
Name | Type | Description |
---|---|---|
description (required) |
string | The description of the item. Max length 200 characters. |
reference_id | string | The user supplied ID for the item. Max length 100 characters. |
value (required) |
float | The monetary value of the item. If the item quantity is greater than 1, the value should represent the monetary value of a single item. |
length (required) |
float | The length in inches of the item. |
width (required) |
float | The width in inches of the item. |
height (required) |
float | The height in inches of the item. |
weight (required) |
float | The weight in pounds of the item. |
quantity (required) |
integer | The number of items included in the shipment. |
Location
Represents a pickup or delivery location. Note: A contact is required for shipment requests.
Fields
Name | Type | Description |
---|---|---|
address (required) |
Address | The address information. |
contact (required for Shipment) |
Contact | The contact information. |
notes | string | Any additional information the drivers needs regarding the location. Max length 500 characters. |
Address
Represents an address.
Fields
Name | Type | Description |
---|---|---|
name | string | The name of the location if applicable. This helpful for the driver if the location is a business. Max length 200 characters. |
store_number | string | If the address is a retail location, this is the store identifier. Max length 20 characters. |
street1 (required) |
string | The first line of the address. Max length 200 characters. |
street2 | string | The second line of the address. Max length 200 characters. |
city (required) |
string | The city. Max length 200 characters. |
state (required) |
string | The two letter state code. |
zip (required) |
string | The postal code. Max length 10 characters. |
latitude | float | exact pickup/delivery latitude. |
longitude | float | exact pickup/delivery longitude. |
Best Practices
- Roadie will automatically geocode the address and return a
latitude
andlongitude
- If
latitude
andlongitude
are provided we will pass the exact coordinates to drivers. This is particularly useful if the location is a large building or complex.
Contact
Represents a pickup or delivery contact.
Fields
Name | Type | Description |
---|---|---|
name (required) |
string | The name of the contact. Max length 200 characters. |
phone (required) |
string | The phone number of the contact. Max length 10 characters. |
DeliveryOptions
Represents delivery options.
Fields
Name | Type | Description |
---|---|---|
signature_required (required) |
boolean | Indicates whether or not driver must receive a signature from the recipient. |
notifications_enabled | boolean | Indicates whether or not the recipient should receive SMS updates for their delivery. |
over_21_required | boolean | Indicates if the recipient must be over 21 to be eligible to receive the item. The driver will scan the recipient's ID for verification. This will also ensure the driver is at least 21 years old. |
over_18_required | boolean | Indicates if the driver must be over 18 to be eligible to deliver the item (typically for medicationsß). |
extra_compensation | float | Specify additional compensation for the driver prior to assignment. |
trailer_required | boolean | Indicates if the driver must use a trailer to deliver the item(s). |
decline_insurance | boolean | Indicates if Roadie Protection Plan is applied to items in your gig. |
TimeWindow
Represents a span of time within which the shipment should be delivered.
Fields
Name | Type | Description |
---|---|---|
start (required) |
timestamp | The start of the window in RFC 3339 format. |
end (required) |
timestamp | The end of the window in RFC 3339 format. |
Driver
Represents information about the driver.
Fields
Name | Type | Description |
---|---|---|
name | string | The driver's name. |
phone | string | The driver's phone number. |
Enums
ShipmentState
Defines the state of a shipment
Fields
Name | Description |
---|---|
scheduled |
The shipment has been scheduled, and awaiting driver assignment. |
assigned |
A driver has been assigned, and the driver is headed to the pickup location. |
en_route |
The items have been picked up, and are en route to the delivery location. |
delivered |
The items have been successfully delivered. |
attempted |
The shipment was attempted, but unsuccessful. |
returned |
The shipment was unsuccessful, and the items were returned to the pickup location. |
canceled |
The shipment was canceled. |
expired |
The delivery window passed before a driver could be assigned. |
Routing
Here at Roadie, we like to assign drivers to routes that are on the way to where they are already going. We also try to simplify life for our shippers when they have multiple packages for pick-up headed to the same area. For instance, if there are three gigs leaving a certain sender location at the same time, if all of those gigs can easily fit into a sedan, and if an efficient route exists that serves all three deliveries, Roadie’s routing system will attempt to consolidate the orders. Doing so reduces the time and mileage required to get all three gigs delivered.
Best Practices
To take advantage of Routing with Roadie, keep these guidelines in mind:
- Advance notice - Providing at least 60 minutes between your shipment request and pickup time will provide Roadie’s algorithm more time to consolidate your deliveries. If you want a few orders to be batched it helps to send those requests around the same time.
- Pickup time - If you intend to batch orders, please ensure that the orders have similar pickup times and that the Roadie driver won’t be waiting for items to be ready.
- Deadlines - We take deadlines into consideration and if one order in a group of more orders has a tight deadline or items that can expire it may be excluded from a batched route
- Efficiency - We take route efficiency into consideration and if two orders are ten miles in opposite directions we typically will not route them together
- Vehicle Size - If items are particularly large they may not be good candidates for routing
Note that Roadie will only batch orders from the same sender and Roadie drivers will not have orders from multiple senders.
Round Trips
You may have a use case where you need multiple legs in one shipment route where the driver returns to the origin location after the delivery. To do so, follow the guidelines below:
- Send all shipment requests at around the same time, with >=60 minute lead time to help optimize routing
- Send separate shipment requests for each leg of the journey
- Include a note that this is a “round trip” in the shipment description
- Include a
delivery_batch
parameter with areference_id
to tie together the batch as well as asequence_number
to indicate which stop of the route it isreference_id
should be the same for all the legs of a single tripsequence_number
should increment with each leg of the journey
Sample Round Trip (abridged):
{
"reference_id" : "ABCDEFG12345",
"idempotency_key" : "b3ecea95-3120-47ac-9334-1b7a014c1359",
"description" : "round trip",
"items" : [
{
"description" : "Item description",
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
...
"delivery_batch" : {
"reference_id": "aaaa-bbbb-cccc",
"sequence_number": 1
},
}
Webhooks
If a webhook has been configured for your account, Roadie will automatically post JSON to the provided URL for a number of events that occur during the delivery process.
Shipment Events
Sample webhook payloads:
{
"event" : "shipment.driver_assigned",
"data" : {
"id" : 5678,
"driver_id" : "b0ffb6a9-0bdd-45a2-a502-126e3f4627ed",
"occurred_at" : "2018-01-14T19:20:00Z",
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"driver" : {
"name" : "Beth Johnson",
"phone" : "5555555555",
"vehicle" : {
"category" : "sedan",
"color" : "blue",
"make" : "Full-Sized",
"model" : "Car"
}
},
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.en_route_to_pickup",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.at_pickup",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event": "shipment.pickup_confirmed",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"attachments" : {
"file_name" : "image.jpg",
"mime_type" : "image/jpeg",
"url": "https://connect.roadie.com/v1/shipments/5678/images/pickup"
},
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.en_route_to_delivery",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.at_delivery",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.delivery_confirmed",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"attachments" : {
"file_name" : "image.jpg",
"mime_type" : "image/jpeg",
"url": "https://connect.roadie.com/v1/shipments/5678/images/signature"
},
"signatory_name" : "Jane Doe",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event": "shipment.delivery_details_added",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"attachments" : {
"file_name" : "image.jpg",
"mime_type" : "image/jpeg",
"url": "https://connect.roadie.com/v1/shipments/5678/images/delivery"
}
}
}
{
"event" : "shipment.delivery_attempted",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"return_code" : "recipient_refused_damaged",
"return_notes" : "Additional details about the damaged item.",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.returned",
"data" : {
"id" : 5678,
"reference_id" : "RF1234567",
"return_id" : 5679,
"occurred_at" : "2018-01-14T19:20:00Z",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.canceled",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"reference_id" : "RF1234567",
"cancellation_code" : "item_not_as_described",
"cancellation_notes" : "Item was too large to fit in the assigned driver's vehicle.",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event": "shipment.driver_approaching_pickup",
"data": {
"id": 3754002,
"occurred_at": "2020-10-16T19:37:46Z",
"latitude": 35.3078628,
"longitude": -82.4602295,
"reference_id": "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event": "shipment.driver_approaching_delivery",
"data": {
"id": 3754002,
"occurred_at": "2020-10-16T19:37:46Z",
"latitude": 35.3078628,
"longitude": -82.4602295,
"reference_id": "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event": "shipment.tracking_updated",
"data": {
"id": 3754002,
"occurred_at": "2020-10-16T19:37:46Z",
"latitude": 35.3078628,
"longitude": -82.4602295,
"reference_id": "RF1234567",
"tracking_number": "8e78c2b703309618",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.driver_unassigned",
"data" : {
"id" : 5678,
"driver_id" : "b0ffb6a9-0bdd-45a2-a502-126e3f4627ed",
"occurred_at" : "2018-01-14T19:20:00Z",
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"driver" : {
"name" : "Beth Johnson",
"phone" : "5555555555"
},
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
{
"event" : "shipment.created",
"data" : {
"id" : 5678,
"reference_id" : "RF1234567",
"state" : "scheduled",
"alternate_id_1" : "111",
"alternate_id_2" : "222",
"tracking_number": "8e78c2b703309618",
"estimated_distance" : 3.5,
"created_at" : "2017-12-25T06:00:00.000Z",
"items" : [
{
"description" : "Item description",
"reference_id" : null,
"length" : 1.0,
"width" : 1.0,
"height" : 1.0,
"weight" : 1.0,
"value" : 20.00,
"quantity" : 1
}
],
"pickup_location" : {
"address" : {
"name" : "Origin Location",
"store_number" : "12324",
"street1" : "123 Main Street",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30305",
"latitude": 33.74903,
"longitude": -85.38803
},
"delivery_location" : {
"address" : {
"name" : "Destination Location",
"store_number" : null,
"street1" : "456 Central Ave.",
"street2" : null,
"city" : "Atlanta",
"state" : "GA",
"zip" : "30308",
"latitude": 33.04131,
"longitude": -84.18303
},
"pickup_after" : "2017-12-26T06:00:00Z",
"deliver_between" : {
"start" : "2017-12-26T06:00:00Z",
"end" : "2017-12-26T20:00:00Z"
}
}
}
}
}
{
"event": "grouping.pickup_grouping_identified",
"data": {
"id": "5632c440-df4f-4c8c-91e6-ac59997c9f91",
"friendly_id": "zyxwvu",
"occurred_at": "2018-01-14T19:03:04+00:00",
"shipments": [
{
"id": 3754002,
"reference_id": "RF1234567",
"tracking_number": "RETHNKW354W3H438",
"_ref": "https://connect.roadie.com/v1/shipments/3754002"
}
]
}
}
{
"event": "shipment.delivery_confirmed_with_details",
"data" : {
"id" : 5678,
"occurred_at" : "2018-01-14T19:20:00Z",
"latitude" : 33.640065,
"longitude" : -84.411257,
"reference_id" : "RF1234567",
"tracking_number": "8e78c2b703309618",
"left_at_location": { // Key may be absent in rare situations
"name": "handed_to_recipient",
"description": "Items were handed directly to the recipient."
},
"attachment" : [
{
"image_type" : "signature",
"mime_type" : "image/jpeg",
"url": "https://connect.roadie.com/v1/shipments/5678/images/signature/file_name.jpeg"
},
{
"image_type" : "proof_of_delivery",
"mime_type" : "image/jpeg",
"url": "https://connect.roadie.com/v1/shipments/5678/images/delivery/file_name.jpeg"
}
],
"signatory_name": "Marc Gorlin"
}
}
{
"event": "shipment.reposted",
"data": {
"id": 5679,
"reference_id": "RF1234567",
"parent_id": 5678,
"occurred_at": "2018-01-14T19:20:00Z",
"tracking_number": "8e78c2b703309618",
"parent_tracking_number": "0c6227875c35e957",
"delivery_batch": {
"sequence_number": 1,
"reference_id": "8b352e51-edc6-47f2-bb9a-51d14689308c"
}
}
}
Name | Description |
---|---|
driver_assigned |
A driver has been assigned to the shipment. |
en_route_to_pickup |
The driver is headed to the pickup location. |
at_pickup |
The driver is at the pickup location. |
pickup_confirmed |
The driver has successfully picked up the shipment. |
en_route_to_delivery |
The driver is headed to the delivery location. |
at_delivery |
The driver is at the delivery location. |
delivery_confirmed |
The driver has successfully delivered the shipment. If a signature was collected, an attachment property will be returned. |
delivery_details_added |
The driver has submitted a delivery photo. |
delivery_attempted |
The driver was unsuccessful in delivering the shipment. |
returned |
The shipment was undeliverable and is being returned to the origin location. |
canceled |
The shipment has been canceled. |
driver_approaching_pickup |
The driver is near the pickup location. |
driver_approaching_delivery |
The driver is near the delivery location. |
Additional Webhooks
The following webhooks may be enabled upon request.
Name | Description |
---|---|
tracking_updated |
A new tracking point has been received. |
driver_unassigned |
The driver has removed themselves or has been removed from a gig. |
created |
The gig has successfully been created |
grouping.pickup_grouping_identified |
Sent before pickup. A group of consolidated shipments to be picked up by a single driver. |
delivery_confirmed_with_details |
Consolidates both the delivery_confirmed and the delivery_details_added into a single event. |
reposted |
A new shipment has been reposted by Roadie after the initial shipment expired |
Best Practices
- Drivers may be reassigned at anytime before pickup has been confirmed. In this case, it's possible that additional
shipment.driver_assigned
,shipment.en_route_to_pickup
, andshipment.at_pickup
webhooks may be sent during the same shipment.
Authentication Methods
Roadie supports the following methods of authentication with webhooks.
Method | Description |
---|---|
basic | An Authorization header is set with a base64 encoded provided username and password |
bearer token | An Authorization header is set with a provided bearer token |
x-api-key | An x-api-key header is set with a provided token |
Return Codes
When a driver is unable to deliver your shipment, the shipment.delivery_attempted
webhook event will include a return code. Return notes may also optionally be included in the payload if more information about the failed delivery is necessary.
Return Code | Description |
---|---|
recipient_refused_damaged | Customer rejected item because of damage. |
recipient_refused | Customer refused delivery for some other reason. |
dest_address_not_found | The destination address is incorrect. |
dest_address_inaccessible | The delivery address is inaccessible for some reason. |
signature_required | Not able to get the required signature. |
age_verfication_failure | Recipient age either cannot be verified or is too young to receive the delivery. |
delivery_time_early | Attempted delivery prior to delivery start time. |
delivery_time_expired | Time limit exceeded for an order with a must deliver by timeframe. |
cold_chain_compliance | Delivery exceeded cold chain compliance requirements (for groceries). |
recipient_incorrect | The recipient was incorrect. |
recipient_unavailable | The recipient was unavailable to receive the item. |
order_canceled_after_pickup | The order was canceled after the pick up requiring a return. |
other | Did not fit one of the other categories. Notes will be included. |
Cancellation Codes
When your shipment has been canceled, the shipment.canceled
webhook event will include a cancellation code. Cancellation notes may also optionally be included in the payload if more information about the cancellation is necessary.
Cancellation Code | Description |
---|---|
address_inaccessible | The driver was unable to reach the pickup location. |
address_incorrect | The pickup address was incorrect. |
cold_chain_violation | Delivery exceeded cold chain compliance requirements (for groceries). |
contact_not_available | A contact was not available and was required for access to the location. |
delivery_deadline_passed | The delivery deadline for the the item has already passed. |
driver_delayed | The driver was delayed and unable to pickup the item. |
driver_canceled | The driver canceled the pickup of the item. |
duplicate_order | The order was a duplicate of an existing order. |
item_already_delivered | The item has already been delivered. |
item_damaged | The item was damaged at time of pickup. |
item_not_as_described | The description for the item was not accurate. |
item_not_in_stock | The item was not available. |
item_not_ready | The item was not ready at time of pickup. |
order_canceled | The order was canceled. |
order_incomplete | The order did not have all the items requested. |
order_not_found | The order was not found by the driver. |
wait_time_exceeded | The time for the driver to pickup the order was too long. |
other | Did not fit one of the other categories. Notes will be included. |
Status Codes
Unless stated otherwise the following HTTP status codes will be generated for requests.
Status | Meaning | Required Action |
---|---|---|
200 | Request successful | N/A |
201 | Object creation successful | N/A |
400 | Invalid or incomplete post data | Review the returned errors and fix the defects. |
401 | Access token is missing of invalid | Bad session token or not present |
404 | Endpoint does not exist | Verify the endpoint URL against the Roadie documentation. |
429 | Too many requests | See Rate Limiting. |
500 | Internal Server Error | There was an internal problem with our server. Try again later. |
503 | Service Unavailable | Roadie is temporarily offline for maintenance. Please try again later. |
Errors
Sample error response:
{
"errors" : [
{
"code" : 1001,
"parameter" : "pickup_location",
"message" : "Pickup location can't be blank."
}
]
}
If a 400 status code is received for a create or update request, a collection of errors will be returned.
Error Code | Meaning |
---|---|
1001 | Required parameter is missing. |
1002 | Parameter is invalid. |
1003 | Parameter violates system rules. |
1004 | Supplied address cannot be found. |
1005 | Valid route cannot be made between supplied addresses. |
1006 | Shipment not found with supplied ID. |
Launch Preparation
We suggest testing your Roadie integration in a sandbox environment before going live. You can contact Roadie API Support when you are ready to begin testing.
Sandbox Testing
You should test your API orders in our sandbox environment. You can trigger an auto delivery by following the steps below:
- Create a shipment with an immediate delivery window. In practice, that looks like a shipment with a
deliver_between→start
that is less than 30 minutes in the future. - The automatic process should start to send events within ~30 seconds, and once events begin, you should receive events every 15 seconds or so, up until delivery is complete.
- By default, the auto-process will complete delivery (happy path). If you'd like to simulate a return scenario, see the commands below.
Commands
Command | Field | Example | Description |
---|---|---|---|
return | delivery_location→notes |
"Please return this shipment." | Simulates a return scenario. Note: This command is case sensitive. |
cancel | pickup_location→notes |
"Please cancel this shipment." | Simulates a cancellation scenario. Note: This command is case sensitive. |
timing | description |
"My gig description. --timing 60" | Set the delivery event interval timing in seconds. Value must be between 15 and 900 seconds. |
Certification
After you have completed your end-to-end tests, please create a few test orders and share those order ID numbers with Roadie. Roadie will review the data included in these requests to ensure that the data is valid and will not cause issues with live Roadie drivers.
Please use addresses and timestamps that would make sense for the region where you will be utilizing Roadie.
Please include orders in the following scenarios:
- Happy path (single order)
- Happy path (multiple orders)
- Return path
Upon certifying your data the Integrations Team at Roadie can provide you with production credentials unless otherwise specified by your business development representative or account manager.
Frequently Asked Questions
- Can I batch deliveries together?
- Our system automatically takes care of consolidating multiple orders together for a single driver to pick up, taking several factors like delivery windows and addresses into consideration, as long as you give us sufficient time before the pickup time (about 60 minutes). Review our Routing Best Practices for assistance.
- Can I select my driver?
- Roadie drivers select which shipments they want to accept.
- How long should the delivery window be?
- The length of the delivery window is usually determined by your contract's SLA if applicable.
- How far does Roadie deliver?
- Roadie can deliver up to 350 miles but you can work with your account manager to set a delivery radius for your store.
- Can I update my order status?
- You cannot manually update the status of your order (e.g. driver_assigned, at_pickup). You can update a shipment at any time before a driver has been assigned. You can cancel a shipment at any time before a driver has confirmed pickup.
- What if I don't have access to an item's dimensions or weight at shipment creation?
- Although it would be optimal to have the specific data as it's used for determining vehicle capacity necessary, if you don't have the information at shipment creation time, you can provide a rough estimate of the dimensions and weight.
- How much time do I need to provide between the shipment request and pickup time?
- Ideally, you should provide at least 60 minutes between your request and pickup time to allow Roadie to batch your orders which is more efficient for the Roadie driver and cheaper for you as well. A 60 minute window also allows your packers more time to prepare the order for delivery so that the Roadie driver is not waiting after the pickup time. If a 60 minute window is not provided, the order may not be eligible for batching and may be matched with a driver as soon as possible.
- What if my orders contain sensitive information or age-restricted products such as alcohol?
- In all of your orders, you will need to specify whether a signature is required using the
signature_required
field. This is a boolean value you can set to true if you need to ensure your item was delivered. Roadie also provides two fields for age-restricted deliveries:over_18_required
andover_21_required
. These fields will require that the driver must be of age to deliver a product. Roadie verifies that the driver is of age before allowing them to bid on those shipments.
- How does Roadie calculate distance?
- Roadie calculates distance based on miles driven by the driver.
- Can I make API calls outside of the US?
- We currently do not support non-US-originated IP addresses. If you’re outside of the United States please use a VPN when creating your shipments. Note, this rule also applies to our Sender Portal.
- Can I receive an “ETA” included in a webhook event?
- Yes, this is possible with specific webhooks events. Please reach out to api_support@roadie.com and we can assist with enabling this feature.
- What happens if a driver doesn’t accept my Gig?
- The order will expire after the deadline to deliver the order has passed, then we’ll send a canceled webhook event. This will allow you to decide what to do with that undelivered gig.
- Roadie does have an option for automatic reposts for expired gigs. If this aligns with your business goals, please contact api_support@roadie.com for more information.
- How do I know if the Roadie services are down?
- Please visit our status page at status.roadie.com for information on outages and scheduled maintenance.